We want you to be fully satisfied with every item you purchase from AESTHETIC REBEL .If, for whatever reason, you are not satisfied with your shoes, we will accept returns up to 7 days after purchase if the following conditions are met:
- All items must be unworn.
- All Items must be in their original packaging.
- You must include the original invoice.
Exchanges are subject to availability. Our products are in high demand and if you send back the item you want to exchange, there is no guarantee we will have what you want at that time.
Eligible items may be returned for store credit or refund. Returns must be returned within 7 days of the ship date received. AESTHETIC REBEL will not accept any returns after 7days.
However, simply return your package by following the normal return procedure. We will issue you a store credit/refund once we’ve received your return. If you receive store credit, you may use the credit towards the correct item/size or for another item.
* Please note: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility on non-defective goods. A restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an “un-deliverable” address.
If you could kindly print and fill out this form, and return it along with the damaged item, we will issue you a full refund or you can repurchase the item if desired. We strongly suggest including a tracking number with your package, as we are not liable for those that get lost in transit.
Once we receive your package, we will email you with a notification that your package is being processed for a refund credit code in the amount of your item, plus the cost of the shipping return. Please Note that we can only reimburse you a maximum of R110.00 if you include a copy of the receipt in your shipment.
Defective items must be reported within 2 days of receipt. If not reported, we will not issue credit. If you believe you have received an incorrect item, please contact us within 48 hours of receiving your package.
All items are assessed by our quality control department.
Return by Mail
- Please print and fill out our return slip or include your original packing slip with item(s) being returned. Kindly note without providing an order number there may be a delay in your return process.
- Pack your item(s) securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all parts & accessories) with tags attached. Items must be unworn and unwashed.
- All return shipping charges must be prepaid. We do not accept COD deliveries, it will be rejected. Please keep the returns tracking information for your records. AESTHETIC REBEL is not responsible for lost or stolen packages.
Send your package to:
Cnr Cedar and Fourways Boulevard
We highly recommend shipping packages back with a tracking number, lost packages without proof of receipt will not be given return credit.
ALL final sale items are non-returnable.
Credit for your return merchandise will be processed once product is received at our warehouse. Please allow 1-5 business days for return processing. Once your return has been processed, you’ll be issued store credit in the form of an E-gift card via email. Store credit covers original purchasing price and tax if applicable.
Print out the Return Slip here.